FAQs

Ordering & Shipping:

• How do I place an order?

Placing an order is easy! Simply browse our collections, add the sarees you love to your cart, and proceed to checkout. You can securely pay using a debit/credit card, net banking, or other available payment methods.

• What are your shipping charges?

We offer free shipping within India on all orders. For international shipping, a flat rate will be applied at checkout.

• How long will it take to receive my order?

Once your order is confirmed, we typically dispatch it within 2-3 business days. Delivery within India usually takes 5-7 business days, depending on your location. For international orders, it may take 10-15 business days. You will receive a tracking number via email once your order has shipped.

• What payment options do you accept?

For your convenience, we accept a variety of secure payment methods, including major credit and debit cards (Visa, Mastercard, etc.), and net banking.

• Is it safe to use my credit/debit card on your website?

Yes, all online payments on our website are processed through a secure and trusted payment gateway. Your card information is always encrypted and protected.

Returns & Exchanges

• What is your return policy?

We offer a 7-day return policy. If you are not satisfied with your purchase, you can return it within 7 days of delivery. The saree must be in its original, unused condition with all tags intact. For more details, please refer to our detailed Return Policy page.

• Can I exchange a saree for a different one?

Yes, you can exchange a saree. We will issue you a store credit for the value of the returned item, which you can then use to place a new order for the saree of your choice.

• What if I receive a damaged or incorrect item?

We take great care in our quality checks, but if you receive a damaged or incorrect item, please contact us immediately within 24 hours of delivery with your order number and a photo of the item. We will arrange a return pickup and send a replacement at no additional cost.

• Can I cancel my order?

You can cancel your order within 24 hours of placing it. To request a cancellation, please email us at [Your Email Address] with your order number. Once an order has been shipped, it cannot be canceled.

Product & Care

• How should I care for my saree?

We recommend dry cleaning for all our handloom sarees to preserve their intricate weaves and rich colors. Avoid machine washing and direct sunlight when drying. For detailed instructions, please check the specific care information provided with each product.

• Do the colors of the sarees on the website look exactly like the real product?

We make every effort to display the colors of our sarees as accurately as possible. However, due to variations in monitor settings and lighting conditions during photography, the actual color may vary slightly.

General & Policies

• How do you ensure the quality of your sarees?

Each saree is carefully inspected by our team before it is shipped. We work directly with weavers to ensure that every piece is crafted with the highest quality materials and traditional techniques. The beauty of a handloom product lies in its unique imperfections, which are a testament to the artisan's touch.

• Do you have a physical store?

Sucharu is an online-only boutique. This allows us to bring you an exclusive collection of handloom sarees directly from weavers across India, without the overhead of a physical store. This helps us offer competitive pricing and a wider range of products.

• How can I get detailed information about a saree?

Every product page on our website includes a detailed description with information on the saree's material, color, and dimensions (length and width). We also provide specific care instructions for each item to help you preserve its beauty.

These FAQs will help you build trust with your customers by showing that you are transparent and responsive to their needs.

• Do you offer stitching services for the blouse?

Currently, we do not offer stitching services. We believe that a blouse should be tailored to your unique measurements for the perfect fit. We recommend getting the blouse stitched by a local tailor.